General Conditions of Use of the Website.

In accordance with the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, these conditions and terms regulate the access and use by Internet users of the Website www.dondulce.com (hereinafter the Portal and / or the Web), owned by the company "PASDULCE, SL", (hereinafter the Company), with registered office at Calle Barón del Solar, 47, 30520, Jumilla (Murcia), and with CIF B-30155287, registered in the Mercantile Registry of Murcia, Book 124 of Companies, Section 2, Folio 124, Page 5217, Entry 1, on September 21, 1988, in order to provide information on the Company's products and offers, as well as to allow the acquisition of the products offered through the Portal.

1. Registration process.

To purchase products on the Website, users will be asked to register. To do so, users, who must be over eighteen years of age, must complete the instructions provided on the various Website screens. The username and password provided by the User to the Company are identifying and enabling elements for accessing and making purchases. They are personal and non-transferable. The User is responsible for any loss, theft, or unauthorized use of the password, as well as any consequences that may arise from such use.

Once the User has registered, and to proceed with the purchase, they must add the product they wish to acquire to the Shopping Cart, following the instructions on the screen, completing the order form provided and sending it to the Company. This implies reading and irrevocable acceptance of each and every one of these General Conditions, as well as, where applicable, any existing Specific Conditions.

2. Product availability (assortment).

The purpose of dondulce.com is to offer Users food products. This product lineup may be modified at any time, unilaterally and without prior notice, by the Company, either by adding new products or by temporarily or permanently discontinuing others.

3. Prices.

The Company guarantees the price of the products at the time of purchase, which will be the price that will appear on the screen at the time of placing the order, regardless of the time of delivery of the products.

All prices shown on the Website include all applicable legal taxes, both direct and indirect, according to current legislation at any given time.

4. Placing the order.

The Company guarantees the availability of all products appearing on the Website, although it cannot guarantee their availability at all times and in the quantities requested. It may, exceptionally, happen that a product cannot be included in a specific order.

Should this occur, the Company's Customer Service will inform the User of this by email or telephone, suggesting products of the same nature. In this case, the User's express acceptance is required for their inclusion.

Likewise, said replacement product will be added to the database of orders placed by the User, maintained by the Company, in order to facilitate subsequent purchases. This information will be accessible from the "My Account" section. If a product of the same nature is not available, or if the customer does not accept the exchange proposal, the full amount of said product will be refunded as soon as possible. If you wish to cancel an order, you may do so using the form available at the following link. Please note that the withdrawal period may be extended from the time the order is placed until 2 hours before the start of the delivery period for the products you have chosen, taking into account the nature of the products ordered. In this case, provided that you have already paid the amount for the order, it will be refunded within a maximum of 14 days.

5. Delivery of the order.

The order will be delivered to the location indicated by the User on the form (PO boxes and public places are not valid delivery locations) and in the selected time slot. The Portal will first analyze whether there is delivery availability in the indicated postal code and will propose only available delivery slots.

Deliveries will be made from Monday to Saturday, excluding public holidays (national, local, or regional), which will be duly notified on the website.

The Company will not assume any liability for delays in the delivery of orders or for undelivered products when this is due to force majeure, understood as non-negligent events that were impossible to foresee or that, although foreseeable, were unavoidable.

6. Payment methods.

Payment for orders placed on the Website may be made through the various methods described below, which must be selected by the User at the time of purchase.

Using the credit or debit cards indicated on the website, with payment made at the same time as placing the order on the website.

To proceed with payment, the User must follow each and every one of the instructions appearing on the Website. As an electronic payment system, dondulce.com has installed an e-commerce payment gateway. All data provided for this purpose is encrypted to guarantee maximum security. It is hosted on a secure server certified according to the SSL protocol by Redsys Servicios de Procesamiento. SL. The Company also states that, under no circumstances, does it store the data provided by Users through the payment gateway. It is only retained while the purchase is made, payment is made, and until the withdrawal period has elapsed.

Once the purchase has been made, the Company's Customer Service department will email the User a receipt for the purchase as soon as possible. The User may also request the corresponding invoice, which will be sent by the Company.

7. Warranties and returns.

Pursuant to Articles 44 et seq. of Law 7/96 of January 15, on the Regulation of Retail Trade, the User has a period of up to 14 business days from receipt of the order to withdraw from the contract without penalty, with the exception of the direct return costs, which will be borne by the User.

In the case of perishable products, returns will be limited to a maximum of 24 hours from the date of delivery.

Order returns must be processed through Customer Service by phone at 968 78 26 11 or by email at info@dondulce.com, so that we can arrange for the order to be picked up at your home. The Company will refund the amounts received via credit, less the collection fee stipulated on the website, within a period of no more than thirty days, once the condition of the merchandise has been verified.

The merchandise must be delivered to our carrier in perfect condition, packaged in a sealed, sealed wrapper that covers its original packaging.

8. Services available through the Portal

The User is aware and voluntarily and expressly accepts that use of www.dondulce.com is, in all cases, under his or her sole and exclusive responsibility.

When using the Website, the User agrees not to falsify his or her identity, to use the Portal exclusively for personal purposes, and to not engage in any conduct that could damage the image, interests, or rights of the Company or third parties.

The Company may deny access to the service at any time to any User who, in any way, has breached the obligations and commitments contained in these terms and conditions of use.

9. Links of interest

>Complaints form link

http://www.carm.es/web/pagina?IDCONTENIDO=101700&IDTIPO=60&RASTRO=c683$m8822

> Model for exercising the right of access to data.

> Template for exercising the right to modify data.

> Template for exercising the right to data cancellation.

1. Previous.

The General Conditions of Use of the Portal, together with these General Conditions of Contract, and/or any specific conditions that may be established, are intended to regulate the provision of information as well as the commercial relationships that arise between the Company and the Portal Users.

By browsing the Portal and/or using the services included on the Website, you acquire the status of User. Browsing, using, and/or purchasing any of the Website's products implies acceptance, as a User, without reservation, of each and every one of these General Conditions of Use, of the General Conditions of Contract that may govern the acquisition of goods or the provision of services, as well as, where applicable, any Specific Conditions that may govern the acquisition of products or the provision of services.

The User must carefully read this Legal Notice each time they wish to access the Portal, as it may be subject to modifications. Therefore, browsing, using, and/or purchasing any of the Portal's products implies express acceptance of these rules and any modifications that may be made in the future. Therefore, the User must read these terms and conditions periodically.

These general terms and conditions, together with any specific terms and conditions that may be established, will expressly govern the relationships between the Company and third parties (hereinafter "Users") who contract the products offered through the Website.

These General Conditions have been prepared in accordance with the provisions of Law 34/2002, on information society services and electronic commerce, Law 7/1998 on General Contracting Conditions, Royal Decree 1906/1999 regulating telephone or electronic contracting with general conditions in development of article 5.3 of Law 7/1998, Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 7/1996 on the Regulation of Retail Trade, Law 59/2003, of December 19, on electronic signature and any applicable legal provisions.

2. Intellectual and industrial property. Prohibition of hyperlinks.

All content displayed on the Portal, and in particular designs, texts, graphics, logos, icons, buttons, software, trade names, trademarks, industrial drawings or any other signs susceptible to industrial and commercial use, are subject to the intellectual and industrial property rights of www.dondulce.com or third-party owners who have duly authorized their inclusion on the Portal.

In no case shall it be understood that any license is granted or that any waiver, transfer, assignment of all or part of said rights is made, nor is any right or expectation of right conferred, and in particular, of alteration, exploitation, reproduction, distribution or public communication of said contents without the prior express authorization of the Company or the corresponding owners.

No link may be established to the Website from any other website without the Company's prior express consent.

Both the Company and any third party holding intellectual or industrial property rights over such trademarks or distinctive signs reserve the right to take any legal action they deem appropriate arising from unauthorized use thereof, as well as to claim any compensation for damages that may be deemed appropriate.

3. Applicable law and jurisdiction.

These General Terms and Conditions shall be governed by Spanish law, which shall apply to all matters not provided for in this contract regarding interpretation, validity, and execution.

4. Privacy and data protection.

For the purposes of the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, the Company informs the User of the existence of a personal data file created with the data obtained on the website by and for the Company, and under its responsibility, for the purposes of information and marketing of the products offered on the website, as well as carrying out promotional and advertising activities by any means, including sending messages through any system including email, SMS, UTMS, etc., that may be of interest to you in order to expand and improve our products, adapting our offers to your preferences or needs, based on the study and segmentation of the personal and commercial information that we have in our files as a result of your access to the website, as well as to allow personalized navigation. Said file, owned by PASDULCE, SL with CIF B-30155287, is registered in the Registry of the Data Protection Agency under the name WEB USERS.

The User expressly agrees to the inclusion of data collected while browsing the Website, or provided by completing any form, as well as those derived from the commercial relationship and/or delivery of the Products to the buyer, in the automated personal data file WEB USERS.

During the data collection process, and in each place on the website where such data is requested, the User will be informed, either through a hyperlink or on the form itself, of the mandatory or non-mandatory nature of the collection of such data for the delivery of the Products, except for the placing of orders, in which case the Company informs the User from this moment on that it will not be considered voluntary, and therefore its inclusion will be necessary to formalize the purchase order, providing data relating to identity, address and credit card number to make the payment, as these data are necessary for the formalization and conclusion of the sale.

The User may exercise, with respect to the data collected in the manner provided for in the previous section, the rights recognized in Organic Law 15/1999, and in particular the rights of access, rectification or erasure of data and objection, whenever applicable, as well as the right to revoke consent for the transfer of their data or for any of the aforementioned uses. The rights referred to in the preceding paragraph may be exercised by each User by written request addressed to the following address: PASDULCE, SL, C/. Barón del Solar, 47, 30520 Jumilla (MURCIA), or by sending an email to the address: info@dondulce.com, indicating the name and surname, the user email address with which they registered, and attaching a photocopy of the User's ID in both cases.

The Company informs you that in order for the user to access some part of the Content or services offered in the Store, it may be necessary to complete registration forms, or similar, in which the user is asked to enter personal data. In order to communicate more efficiently with its customers, the Company may send information through various means and channels (including email, SMS, etc.) for processes such as: order confirmation, order modification, registration form and login details, password change, information on the status of your order, change of delivery status, payment for the order, as well as any information we believe may be of interest to you (products and/or services, display of advertising or promotions, banners, and any other information relevant to the user). If the user prefers, they may request to be excluded from these mailing lists for promotional or advertising information.

In addition, this personal data may be used to improve our marketing and promotional initiatives, to analyze the most visited pages and searches performed, to refine our content offering, and to personalize said content, presentation, and services.

The Company undertakes to respect the confidentiality of the data included in the file and to use them in accordance with the purpose of the file, as well as to comply with its obligation to store them and to adopt all measures to prevent alteration, loss, processing or unauthorized access, in accordance with the provisions of the Regulation implementing Organic Law 15/1999, of December 13, on the protection of personal data, approved by Royal Decree 1720/2007, of December 21, and other regulations in force at any given time.

For their part, the User guarantees that the information provided during registration is truthful, accurate, and complete. Furthermore, the User undertakes to keep their personal information up-to-date. Therefore, if any changes occur to the information provided, they must update it by writing to the website's Customer Service Department or by updating it in person through the website.

It may happen that by virtue of court orders or legal regulations, the Company is forced to reveal information to authorities or third parties under certain circumstances, or in cases where third parties may intercept or access certain information or data transmissions, in which case THE COMPANY will not be responsible for the information that is revealed.

Our services are only available to individuals who have the legal capacity to enter into a contract. Therefore, those who do not meet this requirement should refrain from providing personal information for inclusion in our databases. However, they may do so through their parents or guardians.

5. User Obligations

In general, the User undertakes to comply with these General Conditions, where applicable, the Specific Conditions that may be applicable, as well as to comply with the special warnings or instructions for use contained therein or on the website and to always act in accordance with the law, good customs and the requirements of good faith, using the diligence appropriate to the nature of the service enjoyed, refraining from using the website in any way that may impede, damage or impair its normal operation, the assets or rights of the Company, its suppliers, other Users or, in general, any third party.

Specifically, and without this implying any restriction on the obligation assumed by the User in general in accordance with the previous section, the User undertakes, when using the website, as well as when providing the services, to: (i) In the case of registering, the User undertakes to truthfully provide the data provided and to keep them updated; (ii) Not to introduce, store or distribute on or from the website, any information or material that is defamatory, insulting, obscene, threatening, xenophobic, incites violence or discrimination based on race, sex, ideology, religion or that in any way violates morality, public order, fundamental rights, public freedoms, honor, privacy or the image of third parties and in general the current regulations.; (iii) Not to introduce, store or distribute through the website any computer program, data, virus, code, hardware or telecommunications equipment or any other electronic or physical instrument or device that may cause damage to the website, any of the Services, or any of the equipment, systems or networks of the Company, any User, the Company's suppliers or in general any third party, or that in any other way is capable of causing any type of alteration or preventing their normal operation; (iv) to adequately safeguard the "Username" and "Password" provided by the Company to Users, as identifying and enabling elements for access to the Services, agreeing not to transfer their use or allow access to them by third parties, assuming responsibility for any damages that may arise from improper use thereof. Likewise, the user undertakes to inform the Company as quickly as possible of any loss or theft, as well as any risk of access to the "Username" and/or "Password" by a third party; (v) Not to carry out advertising, promotional or commercial exploitation activities through the website, not to use the contents and in particular the information obtained through the website to send advertising, send messages for direct sales purposes or for any other commercial purpose, or to collect or store personal data of third parties; (vi) Not to use false identities or impersonate others when using the website or any of the website's services, including, where applicable, the use of third-party passwords or access keys or in any other way; (vii) Not to destroy, alter, use for your use, render useless or damage the data, information, programs or electronic documents of the Company, its suppliers or third parties; (viii) Not to introduce, store or distribute through the Store any content that infringes the intellectual or industrial property rights or trade secrets of third parties, or in general any content of which you do not have, in accordance with the law, the right to make available to a third party.

6. Disclaimer

The Company guarantees that it will treat your data and personal information at all times in accordance with current legislation on personal data protection, and guarantees that it has adopted the necessary technical and organizational security measures to ensure the security of your data in accordance with applicable regulations.

However, despite the security measures adopted, we inform you that unauthorized third parties may illegally access or unlawfully intercept transmissions of users' data and personal information.

The Company adopts reasonably adequate security measures to detect the existence of viruses. However, the User is aware and accepts that the security measures available for computer systems on the Internet are not entirely reliable and, therefore, the Company cannot guarantee the absence of viruses or other elements that may cause alterations to the User's computer systems (software and hardware) or to their electronic documents and files contained therein.

The Company will only be liable for any damages the User may suffer as a result of using the Store when such damages are attributable to fraudulent misconduct on the part of the Company. The User acknowledges and accepts that use of the Store, as well as the purchase of the products offered therein, is at the User's sole risk and responsibility.

The Company shall not be liable for any damages that may arise from, but are not limited to, (i) inferences, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational functioning of this electronic system or in the Users' computer equipment and devices, caused by reasons beyond the Company's control, which prevent or delay the provision of services or navigation through the System; (ii) Delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems; (iii) That may be caused by third parties through illegitimate intrusions beyond the control of the website and which are not attributable to THE COMPANY; (iv) Any discrepancies in the information, documentation and/or other content of the website that may exist between the electronic version and any printed version; (v) The impossibility of providing the Service or allowing access for reasons not attributable to the Company, due to the User, third parties, or cases of force majeure.

The Company does not, in general, control Users' use of the website. Specifically, the Company does not guarantee under any circumstances that Users will use the Service in compliance with the law, these General Conditions, generally accepted morality and good practices, and public order, nor that they will do so in a diligent and prudent manner.

7. Communications

For the purposes of these General Conditions, and for any communication that is necessary between the Company and the User, the latter must contact the Customer Service by email (sending a message to or by written communication addressed to the Company's Customer Service Department, info@dondulce.com

The Company's communications to the User will be made in accordance with the information provided by the User when registering on the website. The User expressly agrees to the use of email as a valid method for sending such communications for all communications related to the use of the website and/or the purchase of goods.

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General Information

This website uses cookies. Cookies are small text files generated by the websites you visit. These cookies contain session data that can be useful later on the website. This way, this website remembers information about your visit, which can facilitate your next visit and make the website more useful to you.

How do Cookies work?

Cookies can only store text, which is usually anonymous and encrypted. No personal information is stored in a cookie, nor can it be associated with an identified or identifiable person.

These cookies allow this website to maintain information across pages and also to analyze how you interact with the website. Cookies are safe because they can only store information that is set by the browser, which is information the user has entered into the browser or that is included in the page request. They cannot execute code and cannot be used to access your computer. If a website encrypts the cookie information, only that website can read it.

What types of cookies do we use?

The cookies used on this website can be distinguished according to the following criteria:

1. Types of cookies according to the entity that manages them:

Depending on the entity that manages the computer or domain from which the cookies are sent and processes the data obtained, we can distinguish:

First-party cookies: These are cookies sent to the user's terminal from a computer or domain managed by the publisher itself and from which the service requested by the user is provided.

Third-party cookies: These are cookies sent to the user's terminal from a computer or domain not managed by the publisher, but by another entity that processes the data obtained through the cookies.

If cookies are installed from a computer or domain managed by the publisher itself, but the information collected through them is managed by a third party, they cannot be considered first-party cookies.

2. Types of cookies according to the length of time they remain active:

Depending on the length of time they remain activated on the terminal equipment, we can distinguish:

Session cookies: These are a type of cookie designed to collect and store data while the user accesses a website. They are typically used to store information that is only needed to provide the service requested by the user on a single occasion (e.g., a list of purchased products).

Persistent cookies: These are a type of cookie in which the data remains stored on the device and can be accessed and processed for a period defined by the cookie owner, which can range from a few minutes to several years.

3. Types of cookies according to their purpose:

Depending on the purpose for which the data obtained through cookies are processed, we can distinguish between:

Technical cookies: These cookies allow the user to navigate through a website, platform or application and use the different options or services available therein, such as controlling traffic and data communication, identifying the session, accessing restricted areas, remembering the elements that make up an order, completing the purchasing process, requesting registration or participation in an event, using security elements while browsing, storing content for the distribution of videos or audio, or sharing content through social networks.

Personalization cookies: These cookies allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's device, such as language, type of browser used to access the service, regional settings from where the service is accessed, etc.

Analytics cookies: These cookies allow the website owner to monitor and analyze the behavior of users of the websites to which they are linked. The information collected through this type of cookie is used to measure the activity of websites, applications, or platforms and to create browsing profiles of users of said sites, applications, and platforms, in order to make improvements based on the analysis of data on the users' use of the service.

Cookie Management Tool

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To compile usage statistics for this website, we use cookies to understand how frequently our visitors visit the site and what content they find most interesting. This allows us to focus our efforts on improving the most visited areas and making it easier for users to find what they're looking for. This website may use information about your visit to perform anonymous statistical evaluations and calculations, as well as to ensure the continuity of the service or to make improvements to its websites. For more details, see the privacy policy at the following link.

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Through your browser, you can also view the cookies on your computer and delete them as you see fit. Cookies are text files; you can open and read their contents. The data inside them is almost always encrypted with a numeric key that corresponds to an internet session, so they often have no meaning beyond the website that created them.

Informed consent

Your use of this website implies that you give your express and unequivocal consent to the use of cookies, under the terms and conditions set forth in this Cookie Policy, without prejudice to the measures for deactivating and deleting cookies that you may adopt, as mentioned in the previous section.

FOOD QUALITY AND SAFETY POLICY

The objective of the quality management system implemented by PASDULCE SL is to ensure that the organization understands the express or implicit needs of its clients and other interested parties, carrying out the manufacturing (kneading and baking) of muffins, mini-muffins, sponge cakes and biscuits, and their subsequent individual packaging, in bulk and/or in plastic bags.

To achieve this goal we concentrate our efforts and dedication on:

• Meeting customer specifications, creating a food safety culture within the organization that allows us to anticipate their needs, with the goal of serving products with the required quality and safety.
• Define responsibilities within the organization to help achieve food quality and safety objectives.
• Ensure an internal and external communications control plan with all stakeholders.
• Fulfill our environmental and sustainability responsibilities, which entail respecting our natural and social surroundings.
• Select suppliers willing to work together to achieve Food Quality and Safety objectives.
• Focus our efforts on the constant improvement of products and processes through prevention, to achieve continuous improvement and the safety of our employees.
• From the company's management, provide all departments with the technical, administrative, and human resources that impact product quality, in order to achieve the most demanding levels of quality and safety.
• Reduce the risks of adulteration, deliberate contamination, packaging violations, and any other malicious, criminal, or terrorist actions in the production chain.
• We commit to complying with the legal requirements that apply to the production process and the products manufactured.
• Motivate and adequately train all employees with a continuous training plan adapted to IFS Food and ISO 9001:2015 quality and food safety standards.

To develop this Quality Policy, Management considers the participation of the entire team to be of utmost importance, and therefore deems it necessary for the entire organization to focus its efforts on the points indicated above.

The company's quality policy and management's commitment are based on more specific, measurable objectives, which are monitored through management's reviews of the implemented system and its compliance through data analysis, while always complying with the legal and regulatory standards applicable to the performance of its activities.